Admin Team

As we volunteers assume responsibilities for the front desk function I would like to see all involved parties participate in working out an optimal set of procedures and the documentation to support our activities. Based on a conversation with Jamie Hepner and a brief follow up with Anne Field who was on the desk on Friday, my thoughts and suggestions are as follows.

1. Develop a schedule and post it on-line and determine an optimal way to keep it up to date and manage scheduling

2. Have each volunteer log/document their activities and questions (both received and self-generated)

3. Develop a task list of all front desk activities and begin recording standard procedures for each task

4. Develop a referral guide from the question log/documentation (e.g. for Registration Questions see Pam Lien)

5. Progress the task list, standard procedures, and referral guide into a How to Guide/Procedural Handbook for new and experienced volunteers today and into the future.

I am establishing an on-line BLOG for collecting and organizing our materials, to support tasks like scheduling, and simplify communications. It will be available to everyone as they work the front desk as well as from home. To get us started Anne, Jamie, and I are scheduled for tomorrow (Monday, Dec.4th). By the end of the day I will have posted a schedule and will follow-up with phone calls to cover Tuesday, Wedn, etc. I will also be posting additional documentation to help start the other initiatives outlined above. Anne has offered to start in on procedures for the following tasks.

How to start up the front desk computer and log-in

How to answer the phone and transfer calls

How to remotely open the school door (buzz people in)

How to handle late passes and bus passes.

I will follow up shortly with a link to the new blog and a phone call. Please have your comments and ideas ready….

a heartfelt thank you!

Endel Kallas